Refund policy

Eligibility

Refunds are available to the person or studio named on the invoice. Transferring a seat to a colleague in the same studio is preferred over a refund when the cohort has not yet started.

This site does not take payment. If you never received an invoice or never paid, there is nothing to refund — cancel the enquiry by email instead.

Timeframe

Write to us no later than fourteen (14) days after the payment date, and in any case before the second live session of that cohort or clinic (whichever comes first). Requests after that window are considered only for documented mentor no-shows or site-wide cancellation of the cohort by Proxy Routecore.

Full refund

A full refund of tuition paid is issued if you cancel before any live session and before Replay Desk materials have been unlocked for that seat, or if we cancel the cohort and cannot offer a later date you accept.

Partial refund

If you attend the first live session (or unlock Replay Desk files) and then withdraw within the fourteen-day window, we refund fifty percent (50%) of tuition minus any non-refundable items listed below. After the second live session, tuition is not refunded except where required by Thai consumer law or where we fail to deliver mentor hours that were invoiced.

Non-refundable items

• Bank or payment-processor fees charged to us on the original payment.
• Third-party classroom licences purchased in your name at your request.
• Don Muang room deposits when you asked us to book a private pod day.
• Custom template work scoped outside the published syllabus.

Refund process

1. Email info@proxy-routecore.digital with the subject “Refund request”, the invoice number, and whether you want a transfer instead.
2. We confirm eligibility within five working days.
3. If approved, we issue the refund to the original payment method where the processor allows it.

Processing time

Once approved, expect the funds to leave our account within ten working days. Your bank or studio finance team may take longer to show the credit.

Refund method

We refund using the same rail you paid with (bank transfer or the processor on the invoice). We do not refund in cash at the Don Muang office and we do not send tuition to a third-party wallet that was not on the invoice.

Cancellation by you or by us

You may cancel a seat by email before the cohort starts; the rules above then apply. Proxy Routecore may cancel or postpone a cohort if a mentor is unavailable. If we postpone by more than thirty days and you decline the new dates, you receive a full refund of tuition paid for that seat.

Exceptions

Chargebacks opened without contacting us first may delay a goodwill partial refund. Completing a clinic or capstone and then requesting a refund because the methods did not raise your title’s revenue is not an eligible reason — programs do not guarantee commercial outcomes (see Terms).

Mandatory rights under Thai law are not limited by this page.

Contact for refund requests

Proxy Routecore, Street: 75/21 Chaeng Watthana Rd.; City: Don Muang; State/province/area: Bangkok; Zip code: 10210; Country: Thailand. Phone: 66 0-2984-8226. Email: info@proxy-routecore.digital.